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GENERAL POLICY

• All purchases are non-refundable and non-transferable unless stated otherwise.

• Clients must complete a waiver before attending any class.

• The studio reserves the right to change the timetable, instructors, or pricing without prior notice.

• Please inform your instructor of any injuries or medical conditions before class.

 

Membership and Passes

• Memberships and class passes are non-refundable and non-transferable.

• All passes have expiration dates.

• A dishonour fee of $10 applies to failed direct debit payments.

• Membership suspensions (freezes) are available under specific terms (see below).

 

Cancellations & No-Shows

• Clients must cancel at least 12 hours before class start time to avoid penalties.

• Late cancellations and no-shows may result in forfeited class credit or a no-show fee of $5 applied to every no-show incidence.

• Private sessions require at least 4 hours' notice for cancellation; otherwise, the full fee applies.

 

Membership Freeze Policy

• Memberships can be frozen any time after the minimum contract period. Min freeze period is 1 week. Max freeze period per year is 8 weeks.

• Freezes must be requested in writing at least 7 days in advance.

• Memberships cannot be frozen during the minimum contract period (8 weeks) unless due to medical reasons.

 

Late Arrivals & Studio Etiquette

• Please arrive 5-10 minutes early to settle in before class.

• We don’t admit latecomers. The studio door will close promptly as we start the class.

• Phones must be on silent, and respectful behavior is expected at all times.

• No hat, ear-phone are allowed in the studio during class.

 

Health & Safety

• The studio is not liable for any injuries sustained during classes.

• Clients participate at their own risk and must follow instructor guidance.

• Socks or grip socks may be required for hygiene and safety in certain classes.

By purchasing and attending classes at our studio, you agree to these terms and conditions. We appreciate your cooperation and look forward to seeing you in class!

 

DETAILED POLICY

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A. Purchase Policy

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Class Prices & Memberships: Details of class prices and membership options are available on our website at www.YogaPeaceAustralia.com or directly at the studio. Pricing is subject to change at the studio’s discretion.

 

Bookings & Payments: All sessions must be booked and paid for in advance. Participants will not be permitted to attend any class without prior booking and payment.

 

Dishonour Fee for Auto-Payments: If an automatic payment fails due to insufficient funds, a dishonour fee of $10 will be applied to your account. Please ensure your bank account or credit card has sufficient funds for scheduled payments. For credit card payments, you will receive an email reminder one month before your card’s expiry date to update your payment details in our system.

 

Age Requirements: Pricing listed on our website applies to individuals aged 14 and above. For programs and pricing for children under 14, please refer to kids’ classes or contact the studio directly.

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B. Cancellation Policy

Cancellations must be made online via our website at www.YogaPeaceAustralia.com or through the Yoga Peace Australia / WellnessLiving "Achieve" app. We may not always be able to process cancellations via phone or email.

 

1. Free Cancellation Period

You can cancel your class free of charge within the following timeframes:

• All classes and appointment: At least 12 hours before the class start time.

• A 10-minute grace period is provided if you accidentally book a class or change your mind immediately after booking.

 

2. Late Cancellations

Cancellations made outside the free cancellation period are considered late cancellations. You may still cancel online, but your class credit will be forfeited.

 

3. No-Show Policy

A no-show occurs when you do not attend a scheduled class without cancelling in advance. A fee of $5 will be charged.

We appreciate your cooperation, as our studio offers an intimate space with limited mat availability.

 

C. Class Bookings Policy

• Our booking schedule opens two weeks in advance and closes 15 minutes before the class starts.

• A 10-minute grace period is provided in case you change your mind or book by mistake.

• If you pre-book a class but do not attend, your class credit will be forfeited.

• Cancellations must be made at least 12 hours before the class start time (for group classes) to avoid a late cancellation or no-show fee.

• A minimum of three bookings is required for a class to run. If fewer than three people are booked, we reserve the right to cancel the class four hours before the start time.

• A waitlist is available for fully booked classes. If a spot becomes available, all waitlisted participants will be notified at the same time. The first person to confirm will secure the spot.

 

D. Passes & Membership Policy

1. Freeze & Extensions

• Passes: Expiry dates are as stated on our website. Extensions are granted at management's discretion and require supporting documents (e.g., a doctor’s letter or travel proof). Requests must be submitted before the plan expires.

• Memberships: After the first 8 weeks, you may freeze your membership for $5 per week (holding and admin fee).

  • Membership payment is skipped and scheduled payments are moved to a new date based on the end of the hold period.

  • Freezing is not available in the first 8 weeks unless a medical certificate confirms you are unfit for physical activity.

  • The maximum freeze period is 1 to 8 weeks per year.

 

2. Expiry & Cancellation

• Passes: Expire as per their validity period.

• Memberships: Continue until you provide a 2-week cancellation notice after your minimum commitment period.

• After the minimum contract period, the studio may update or terminate membership terms if necessary.

 

3. Refund Policy

• All sales are final. Strictly no refunds.

 

4. Transfer & Sharing Policy

• Plans are non-transferable and cannot be shared unless otherwise specified.

 

E. Other Studio Policy

1. Access to the Studio

• The studio opens 15 minutes before class and closes 15 minutes after class ends.

• Limited storage is available for personal belongings during class. Items are left at your own risk.

• Proper attire is required. Shoes, hats, earphones are not allowed during the class.

• Lost property will be kept for two weeks before being donated to charity.

• Mobile phones are not allowed on the mat. Please keep them on silent in your bag at the belongings storage area.

 

2. Use of Studio Facilities

• Please use studio equipment with care and respect. If unsure how to use something, ask a staff member.

• You are responsible for the cost of any damage you cause to studio equipment.

• The studio reserves the right to remove or replace equipment as needed.

• We may change, cancel, or remove classes from the schedule at our discretion without prior notice.

 

3. Public Holidays & Studio Closures

• We observe NSW Government Public Holidays. If the studio remains open, you will be notified.

• Membership fees will not be adjusted for public holiday closures.

• The studio may close for refurbishment. If the closure exceeds seven consecutive days, memberships will be paused and prorated. Class-pack holders may request an extension.

 

4. Violations of Studio Policies

• We may update these policies from time to time.

• Violations of studio terms may result in the immediate termination of your membership or class pack at our discretion.

• The studio reserves the right to suspend, cancel, or terminate memberships or access without prior notice in cases of policy breaches.

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